Welcome to Gemtime Jeweller Customer Info
Jewellery Info
Available Products
AA Rewards
Gemtime Guarantee
Warranties
Product Returns
Product Exchanges
Complaints
Other Services
Privacy Act
Emails
Jurisdiction
Copyright

Jewellery Info

Gemtime Jewellers have produced three brochures to assist customers with the identification and care of jewellery. These are located in the Resources section of this website, and can be viewed as PDF files using Adobe Acrobat Reader by clicking on the leaflet of your choice in the “Gemtime Leaflets” pull-down menu.

FREE copies of these leaflets will be mailed to you upon request, anywhere within New Zealand, which you can arrange by clicking here and sending a “Customer Contact Form” containing your request.

Apart from these leaflets, our 'Resources' section offers a good range of useful information to help you make fully informed decisions about your jewellery purchase.

Also, if you can’t find the answers that you are looking for in our website, please feel encouraged to contact any of our Gemtime Jeweller stores with your enquiry. We are happy to help whenever we can.

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Available Products

Our Gemtime Jeweller stores offer a comprehensive range of jewellery, watches, clocks, giftware, and related products. Each Gemtime Jeweller store is not bound by some regimental prescriptive stock policy like some retail jewellery chain stores, so each individual store owner has the ability to identify exactly what “their” customers are looking for in “their” respective local market, and therefore offer a mix of products which is specifically tailored to meet their customers’ needs.

You will find jewellery products in the following sections of this website.

Gemtime Stores - CLICK HERE
Gemtime Jeweller store owners can choose to promote special product offers which relate specifically to their store (over and above any national Gemtime promotion) – at any time of the year – in their Jewellery Gallery. These Galleries are worth keeping an eye on for one-time golden opportunities. Dare to be tempted ?

National (Current) Promotions
Gemtime Jewellers produce regular National Promotions to highlight special pieces of jewellery and related products, at competitive prices. Most of our national promotions involve the distribution of a printed (hardcopy) catalogue, so if you are interested in obtaining a copy of the national promotion catalogue that is on display in this website during your visit, please CLICK HERE and complete the “Customer Contact Form” accordingly.

Gemtime Diamond Selections - CLICK HERE
An exquisite set of diamond jewellery, chosen from occasion to occasion as our favourites, and designed to dazzle.

Diamond Book - CLICK HERE
An extensive range of attractive diamond jewellery, available exclusively from any Gemtime store. Including: wedding rings, anniversary rings, engagement rings, earrings, and more.

These particular diamond jewellery styles are made-to-order, so if you are interested in obtaining a quotation for any particular item that features in this book, please direct your request to the Gemtime store of your choice - using the “Customer Contact Form” if you like.

Baretti Watches - CLICK HERE
A varied range of imported ladies, gents and children's watches - only available through Gemtime Jeweller stores. Most models have a water resistant rating which will enable them to withstand water contact, and there are models that are suited to diving with.

The watch movement in all Baretti models is guaranteed for a period of 3 years against originally defective workmanship or materials (manufacture faults).

Product Availability
The customer acknowledges that Gemtime and its member stores may revise or discontinue products identified on this site from time to time and without notice. The customer should also be aware that certain products may not be available at the time of order or may have limited availability. Gemtime will use its best endeavours to source products ordered but can not be held liable for any items they are unable to supply.

In accordance with supply conditions required by Seiko Pty Ltd, we are not permitted to accept orders for any Seiko products from overseas customers that have originated from the Gemtime Jeweller Website. We apologise for any inconvenience this may cause our overseas customers.

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AA Rewards

Since 1st April, 2002 Gemtime New Zealand Limited - comprising 28 independently owned and operated 'Gemtime Jeweller' stores – has been a Retail Partner in the AA Rewards programme. We look forward to continuing to provide offers which will tantalise AA Members' jewellery taste buds!

Remember - AA Members receive 1 AA Rewards Point for every $10 spent with a Gemtime Jeweller!

In fact, the only transactions that are excluded from attracting AA Rewards Points are those relating to either paying for jewellery repairs/ alterations, and/ or settlement of an insurance company claim (replacement or repair).

Please note that AA Rewards Points are assigned to Gemtime Jeweller Gift Vouchers when issued vouchers are presented in any Gemtime store for redemption. AA Rewards Points are not assigned to Gift Vouchers when the vouchers are purchased.

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Gemtime Guarantee

The national Gemtime Jeweller Guarantee states that:

“The Gemtime Jeweller shown below (i.e. that particular Gemtime store that appears in writing on the given Guarantee card) will honour any claim against faulty workmanship or materials, always provided that the article has been subject to fair and reasonable wear or use. If you have a claim, please present this Guarantee to any Gemtime Jeweller in New Zealand, with the affected product. Gemtime Jewellers, with their expertise and quality merchandise, aim to give you – our customer - complete service and satisfaction.

Subject to the Consumer Guarantees Act 1993, this Guarantee is effective for a 12 month period from the date of purchase.”

 

Our nationally available gift vouchers are offered in the following denominations: $10, $25, $50, and $100, and have an effective life of 6 months from the date of purchase.

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Warranties

Except as provided in the Customer Guarantees Act 1993, all warranties, descriptions product representatives or advice given as to the fitness or suitability for any purpose, tolerance to any conditions, similarity to sample merchantability or otherwise are expressly excluded.

The customer will ensure that any products purchased are used for purposes for which they are suitable and shall be responsible for ensuring all necessary skill and care in maintaining and using the product purchased.

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Product Returns

A Gemtime customer is entitled to return goods:

  • where there is a defect in the goods of a substantial nature
  • where a Gemtime store owner fails to remedy a defect.

Note: A "defect" is any aspect of an item or service that is not of acceptable quality.

However, a Gemtime customer cannot reject the defective goods whenever they want to. Instead, the New Zealand Consumer Guarantees Act requires customers to reject the goods within a "reasonable time" from purchase.

Please be aware that it is the intention of the issuing Gemtime Jeweller store to pass on any customs duty that is applied to an item that has been returned for repair or replacement by an overseas customer, when it is determined by the store owner that either:

a) The suggested fault is found to be caused by the customer and is not covered by provisions of the NZ Consumer Guarantees Act, or

b) The reason given for replacement or rejection is in fact not able to be validated and cannot be aligned to qualifying circumstances as defined by the NZ Consumer Guarantees Act.

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Product Exchanges

The Gemtime store that you have purchased a particular product from, will consider an appropriate exchange of product, providing that:

  • The exchange is in accordance with provisions of the New Zealand Consumer Guarantees Act.
  • The exchange involves substituting a replacement product of the same essential specifications as the original item - unless otherwise agreed between the store owner/ manager and the customer.
  • The request for exchange of product is not simply made at the whim of the customer, wanting to exchange a newly purchased item for the sake of making the exchange.
  • The customer is liable for all freight (or other) costs incurred in the exchange process, unless the supplied products are defective.

Please be aware that it is the intention of the issuing Gemtime Jeweller store to charge any overseas customer, the relevant customs duty that is applied to an item that has been returned for repair or replacement, when it is determined by the store owner that either:

a) The suggested fault is found to be caused by the customer and is not covered by provisions of the NZ Consumer Guarantees Act, or

b) The reason given for replacement or rejection is in fact not able to be validated and cannot be aligned to qualifying circumstances as defined by the NZ Consumer Guarantees Act.

IMPORTANT NOTE - All products should be returned EXCLUSIVELY by either:

  • Registered mail or
  • Courier

...with all the related tracing documentation completed at the time, and advised to the relevant Gemtime Jeweller store on the day that the physical product is sent to that store.

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Complaints

In the first instance, contact the specific store in question and express your complaint to the store owner.

If agreement cannot be reached with the owner of the relevant Gemtime Jeweller store, direct a written complaint to -

Attn: Chief Executive Officer
Gemtime New Zealand Limited
P.O. Box 48
Napier
New Zealand

In the event that a complaint remains unresolved after having addressed it with Gemtime’s CEO, it will be referred to an external dispute resolution body - the identity of which, and the terms and conditions of referral, to be agreed between Gemtime New Zealand Limited and the customer.

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Other Services

Gemtime Jewellers are well experienced at providing their customers with the following services:

  • Jewellery Valuations
  • Jewellery Cleaning
  • Removal and adding of watch strap links as desired - to loosen or tighten your strap
  • Ring sizing - wedding rings, eternity rings, engagement rings, dress rings, etc
  • Product knowledge

Whilst this web site may offer you a time-saving way of perusing some of our jewellery offers, and seeking advice and answers to questions via e-mail, we pride ourselves in being personable, friendly and honest, and would be happy to receive your enquiries in person as you wish.

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Privacy Act

Collection of Information -
The customer authorises Gemtime to collect, retain and use personal information for the purposes of:

  • Assessing customer creditworthiness.
  • Undertaking any dealings or transactions with the customer.
  • Enforcement of any legal or other rights Gemtime may have against the customer at the entire discretion of Gemtime.
  • Sending the customer advertising or any other promotional material.

Collection from Other Sources -
The customer further authorises Gemtime to collect personal information from themselves or any other source available to Gemtime including but not limited to credit referral agencies, their bank and any other suppliers of product and services to them for the purpose of assessing creditworthiness.

Gemtime Rights of Refusal -
The customer is aware that in the event that there is insufficient personal information supplied, or the information obtained is not satisfactory to Gemtime at its sole discretion, then Gemtime or any of its stores may choose not to complete transactions with the customer.

Information Retention -
The customer is aware that personal information supplied will be retained by Gemtime and will be accessible by Gemtime's National Office and its member stores for or in relation to any of the purposes listed under the sub-heading "Collection of Information" v for a reasonable period.

Correction of Personal Information -
Gemtime will facilitate any request made by the customer to access personal information held by Gemtime. The customer may request any correction to personal information held by Gemtime and this request will be attached to the information held. The customer agrees to pay Gemtime reasonable costs on a time and attendance basis in complying with any such requests.

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Email Transmission

All Gemtime Jeweller Stores endeavour to respond to their email correspondence within a few hours of receipt. If you have not received acknowledgement of your correspondence within 24 hours please re-send your message.

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Jurisdiction

  • This website is controlled and operated from the Gemtime Head Office and member stores within New Zealand. Gemtime makes no representation that products or materials displayed on the site are appropriate or available for use in other jurisdictions.
  • References on this web site to 'Gemtime' means Gemtime Head Office, or the store the customer has chosen to transact with.
  • If a customer chooses to access this site from other locations, they do so at their own risk and are responsible for compliance with applicable local laws.
  • A customer may not export products obtained from this site in violation of any applicable New Zealand export control laws or regulations.
  • The customer agrees to submit any dispute, contractual or otherwise arising from their use of this site to the exclusive jurisdiction of the New Zealand Courts.
  • All Gemtime Jeweller stores reserve the right to determine who they will supply product to against any customer order submitted. Therefore, fulfilment of customer orders will take place at the discretion of the Gemtime Jeweller store in question.

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Copyright

All materials appearing on this site including the text, site design, logo's, graphics, icons and images are proprietary to Gemtime New Zealand Limited © 2001 All Rights Reserved.

Permission is granted to print hard copy portions of this site solely for placing an order with Gemtime or its member stores. Any other use of materials on this site without prior written permission of Gemtime New Zealand Limited is expressly prohibited.

Any unauthorised use of the materials appearing on this site violate copyright and trade mark laws or violate the intellectual property of others and could result in criminal or civil penalties.

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